Salesforce

#6 IN CRM

The enterprise CRM

4.1

★★★★☆

OUR SCORE

THE VERDICT

Infinitely configurable and the enterprise default. Bring an admin, and a budget.

BEST FOR

Enterprise sales organisations

PRICING

Per-seat, annual contract

LEARNING CURVE

Steep

What it does

Salesforce is the market-leading enterprise CRM, with sales, service, marketing and data products on one platform.

Large organisations with complex processes and the resources to run it well.

STRENGTHS

+Handles almost any process or data model

+Huge ecosystem of apps and admins

+Enterprise-grade security and governance

WATCH OUT FOR

−Expensive licences and add-ons

−Needs dedicated admins

−Slow to change without expertise

Per-seat, annual contract

Prices change often, so check the current plans on Salesforce's site.